Terms & Conditions

Payment Policy

No payment is required at the time of booking, but we do require credit card details to secure your booking. Please pay directly to the Property on arrival. Your credit card will not be processed until you arrive or if the cancellation policy applies.

Cancellation Policy

If your plans change for some reason, we do understand and ask that your let us know as soon as possible. Failure to advise us will incur a charge. We require 72 hours notice of cancellation (3 days prior to day of arrival) or a charge of one night’s accommodation will be made. Not showing up at all will incur a charge of one night’s accommodation. Any change to a confirmed reservation on, or within 72 hours of your arrival (3 days prior to day of arrival)may incur a charge. Any accommodation booking requests made with a credit card via this web site are subject to this cancellation policy unless we respond stating that we can not accommodate your request.

Child Policy

Children under age 2 years are free if extra bedding is not required. This is only in rooms suitable for more than 2 people. Any child requiring extra bedding will be charged at the extra person rate. Baby cots & high chairs are usually available on request. An extra charge may apply.

Other important information

Smoking Policy:
Smoking is Not permitted in all units. If smoke is detected inside a unit there will be a charge to restore the unit to its non-smoking status.
Reservation Information:
Upon arrival should you have more persons (including infants & children) than the number indicated on your reservation you will be required to upgrade to a room or rooms to accommodate the total number in your group. Full payment for the upgrade/difference will be required. Should you not disclose the extra persons in your party either on booking or check-in, you will be asked to find alternative accommodation and will forfeit 1 nights accommodation at Bella Vista Fox Glacier.
Bedding Requests:
Bedding configurations are on a request basis only and subject to availability. Whilst we will do our best to meet your requirements, we cannot guarantee your requested bed type.